NCCU Launches Member Care Centre to Elevate Service Excellence

The National Cooperative Credit Union (NCCU) Ltd has inaugurated its Member Care Centre, a new initiative designed to elevate the quality of member service. The launch event was held on Wednesday.

Branch Manager Glenda Smith-Baron expressed her enthusiasm, stating that the day marked a significant milestone in the history of the credit union.

She emphasized the importance of this initiative, noting that members deserve the highest standard of service.

The Member Care Centre aims to provide comprehensive support, ensuring that members’ inquiries are handled promptly and efficiently. She highlighted the goal of creating a seamless and enjoyable experience for members.

Smith-Baron assured members of the high level of service they can expect from NCCU’s dedicated team, reaffirming that exceptional member care is central to the organization’s mission.

She further explained that member care is integral to the identity of the credit union and discussed the credit union's principle of member economic participation, which underscores that members are the primary stakeholders and beneficiaries.

She reiterated that for the credit union, member care is about striving for excellence in every aspect.

Additionally, NCCU has introduced the role of a member success advocate, which is central to the new member care initiatives.