Digicel and Digicel Foundation Launch Expanded Humanitarian Efforts in Jamaica Following Hurricane Melissa

The Jamaica-based company scales up relief efforts with additional care packages, free mobile plans and other vital supplies to help communities recover from the storm

—Digicel Group and the Digicel Jamaica Foundation have launched a major humanitarian initiative to support recovery efforts across the hardest hits parts of Jamaica affected by Hurricane Melissa.

The joint relief effort will deliver nearly 12,000 care packages that include essential supplies to residents in the western parishes most affected by the storm, including Westmoreland, St. Elizabeth, Hanover, St. James, and Trelawny.

As part of its Reconnecting Jamaica effort, Digicel and the Foundation have already delivered more than 1,500 food care packs to families in need and is preparing to distribute an additional 10,000 care packages in the coming days.

These packages include essential food supplies such as water, rice, oil, and other staples to support households most affected by the storm.

In addition, the Foundation is also providing hygiene care packs for men, women, and children, as well as LED solar lanterns, LED headlamps, and rechargeable emergency LED bulbs to assist families still without power.

To help rebuild homes and restore livelihoods, Digicel and the Foundation are also providing hardware certificates that will allow residents to purchase construction materials directly from local suppliers. This initiative empowers homeowners to buy what they need to rebuild safely and sustainably within their own communities.

Helping Families Reconnect and Recover

“At Digicel, we are committed to ensuring that Jamaica stays connected, not just through our network, but through care, compassion, and community,” said Marcelo Cataldo, CEO of Digicel Group.

“In times like this, our responsibility goes beyond business. We’re focused on helping families rebuild, restoring hope, and supporting the government’s recovery efforts across the parishes hit hardest by Hurricane Melissa.”

The Digicel Foundation, which has been at the heart of community development for nearly two decades, has mobilized its staff and volunteers across the island to coordinate on-the-ground distribution and outreach.

Digicel is also distributing hundreds of SIM cards with data plans to relief workers supporting recovery operations. For customers whose service was disrupted, Digicel is offering complimentary prepaid plans with 30 minutes of voice calls and 2GB of data, as well as 30-day postpaid plans with 10GB of data once service is restored.

Meanwhile, mobile charging stations have been deployed on Digicel buses, visiting impacted communities, enabling residents to charge their devices and communicate with loved ones. The team is also working with the Government of Jamaica to help fill its environmental and health supply needs like hand-held foggers, DPD testing tablets, turbidity meters, blood pressure machines among other items.

Alongside this, Digicel will be launching voice and text donation lines across its markets, standing up a crowdsourcing campaign to make it easier for customers throughout the region to contribute directly to relief efforts.

Donation bins have also been placed on each floor of Digicel’s Kingston headquarters, so staff can donate non-perishable food items, personal hygiene products, clothing, and bedding to support those in need.

“Our Reconnecting Jamaica mission is about restoring dignity, stability, and access to basic necessities for those who need it the most,” said Charmaine Daniels, CEO of the Digicel Foundation. “We’ve seen the devastation firsthand in communities across the island. These care packages are more than just supplies, they’re a message that they’re not alone, and we’re here for the long haul.”

Rebuilding with Resilience

Across the island, Digicel’s network teams remain committed and have been working around the clock, every day, to reconnect customers impacted by the storm as quickly as possible.

 “As we restore connectivity, we’re also rebuilding communities,” added Stephen Murad, CEO of Digicel Jamaica.

“Reconnecting Jamaica is our sole focus. We’re proud of our teams who have gone above and beyond to bring service back online, while also volunteering in the distribution of relief supplies. This is what being a part of the Digicel family is all about, standing with our customers when they need us most.”